Privacy Policy

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Last Updated: July 2026

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Privacy Commitment

Investigative Solutions Network Inc. ("ISN", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

 

As a provider of investigative, intelligence, surveillance, background screening, cybersecurity, digital forensic, consulting, training, and related professional services, we recognize that protecting personal information is fundamental to the trust our clients place in us.

 

ISN maintains a comprehensive information security and privacy governance program consisting of administrative, technical, and physical safeguards designed to protect personal information throughout its lifecycle.

 

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

 

Scope

This Privacy Policy applies to personal information collected through:

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• our website;

• communications with ISN;

• inquiries regarding our services;

• investigative, intelligence, surveillance, cybersecurity, digital forensic, consulting, and training engagements;

• background screening and verification services;

• employment applications and recruitment activities; and

• other services provided by ISN.

 

Personal Information We Collect

Depending on the nature of our services, ISN may collect personal information including:

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• name and contact information;

• employment and education information;

• professional credentials and qualifications;

• identification information where required;

• insurance claim or incident information;

• witness or interview information;

• photographs, audio recordings, or video lawfully collected;

• publicly available information;

• website communications and technical information; and

• any other information reasonably necessary to provide our services.

 

How We Collect Personal Information

ISN collects personal information only where it is reasonably necessary to provide our services or to meet legal, contractual, regulatory, or professional obligations.

 

Information may be collected:

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• directly from individuals;

• from clients who retain our services;

• from employers, references, educational institutions, licensing bodies, or professional organizations where authorized;

• from insurers, legal counsel, corporations, or government organizations where authorized;

• from publicly available sources;

• through interviews, correspondence, and website inquiries; and

• from other lawful sources permitted under applicable legislation.

 

Where required, ISN obtains appropriate consent before collecting, using, or disclosing personal information.

 

Certain investigative, intelligence, or background screening services may involve the collection, use, or disclosure of personal information without directly notifying the individual where authorized or permitted by applicable law.

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How We Use Personal Information

ISN uses personal information only for legitimate business purposes, including to:

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• provide investigative, intelligence, surveillance, cybersecurity, digital forensic, consulting, training, and background screening services;

• verify information where authorized;

• respond to inquiries and requests for information;

• administer contracts and client relationships;

• process invoices and payments;

• recruit employees and contractors;

• improve our website and services; and

• comply with applicable legal, regulatory, contractual, and professional obligations.

 

ISN does not sell personal information.

 

Disclosure of Personal Information

ISN discloses personal information only where necessary to provide our services, fulfill contractual obligations, comply with applicable law, or where otherwise authorized by the individual or permitted by law.

 

Depending on the engagement, personal information may be disclosed to:

• the client retaining ISN;

• legal counsel;

• insurers;

• authorized subcontractors or professional service providers supporting our operations;

• law enforcement or regulatory authorities where required by law; or

• other parties with lawful authority or appropriate consent.

 

Where third parties process personal information on our behalf, they are expected to protect that information using safeguards appropriate to its sensitivity and applicable legal requirements.

 

Background Screening Services

Where ISN provides background screening services, personal information is collected, verified, used, and disclosed only with appropriate authorization or where otherwise permitted by law.

 

Depending on the engagement, screening services may include employment verification, education verification, credential verification, identity verification, criminal record information where authorized, and other lawful verification services requested by our clients.

 

Website Cookies and Analytics

When you visit our website, certain technical information may be collected automatically, including your browser type, IP address, device information, pages visited, and general website usage information.

 

This information helps us maintain website security, improve website functionality, and better understand how visitors use our website.

 

Our website may use cookies or similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some website features may not function as intended.

 

Safeguarding Personal Information

ISN maintains administrative, physical, and technical safeguards appropriate to the sensitivity of the personal information in our custody or control.

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Our information security and privacy program includes measures such as:

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• role-based access controls;

• encryption of sensitive information where appropriate;

• secure backup and disaster recovery procedures;

• information security incident response and breach management processes;

• document retention and secure destruction practices;

• employee security awareness and training;

• vendor and third-party risk management; and

• ongoing security monitoring and vulnerability management.

 

While no security system can guarantee absolute security, ISN takes reasonable steps to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

 

Retention of Personal Information

ISN retains personal information only for as long as necessary to fulfill the purposes for which it was collected, satisfy legal, contractual, regulatory, and professional obligations, resolve disputes, or as otherwise required by law.

 

Records are securely archived and destroyed in accordance with ISN's records retention and secure destruction practices.

 

Your Privacy Rights

Subject to applicable legislation, individuals may request access to their personal information or request corrections where information is inaccurate or incomplete.

 

Where the collection, use, or disclosure of personal information is based on consent, individuals may withdraw that consent, subject to legal, contractual, or operational limitations. Withdrawal of consent may affect ISN's ability to provide certain services.

 

Questions or concerns regarding our privacy practices are taken seriously and will be addressed in accordance with applicable privacy legislation.

 

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

 

ISN is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of those websites before providing personal information.

 

Changes to this Privacy Policy

ISN may update this Privacy Policy from time to time to reflect changes in legislation, technology, our business practices, or our services.

 

Any changes will be posted on this page. The Last Updated date at the top of this Privacy Policy indicates when this policy was most recently revised.

 

Privacy Inquiries

If you have questions about this Privacy Policy or ISN's privacy practices, please contact:

 

Privacy Officer
Investigative Solutions Network Inc.

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Email: privacy@isninc.ca 

 

24/7 Operations Centre: 1-866-790-4764